Merging Tickets

The ticket fromyou whichhave open when you start the merge will retain its ticket number.

1. Note the ticket number of the ticket that needs to be merged (this can be found on the right side of the ticket list screen or of an individual ticket).
   

   

   
   
2. "View"/Open the ticket that should be merged INTO another ticket.
3. Under the "More Actions" button, select "Merge".
   

   

   
   
4. Input the ticket number from step 1 into the search box and select "Search". Select the checkbox of the correct ticket in the list.
5. Select "Merge".