Merging Tickets

The ticket from which you start the merge will retain its ticket number.

1. Note the ticket number of the ticket that needs to be merged (
2. "View"/Open the ticket that should be merged INTO another ticket.
3. Under the "More Actions" button, select "Merge".
   

   

   
   
4. Input the ticket number from step 1 into the search box and select "Search". Select the checkbox of the correct ticket in the list.
5. Select "Merge".