Advanced Search
Search Results
119 total results found
FreeScout
FreeScout is a lightweight yet powerful help desk and shared inbox. We will use it to replace the HubSpot Help Desk feature.https://freescout.cbtscommons.org
Merging Tickets
The ticket you have open when you start the merge will retain its ticket number. The other ticket will be merged into the open ticket. Note the ticket number of the ticket that needs to be merged (this can be found on the right side of the ticket list scree...
CBTSCommons Email
All CBTSCommons users receive an @cbtscommons.org email address.
Forward all CBTSCommons email to your existing CBTS email address
Log in to your CBTSCommons email address - https://roundcube.cbtscommons.org Select the "Login with Authelia" option. If you are not automatically logged in, enter your CBTSCommons credentials & then select "Sign In". On the left sidebar, select the...
Saving Recovery Keys
Element encrypts messages by default; this significantly increases both security and privacy. However, it also makes recovering an account more difficult. If you take a moment now to save your Element recovery key, you can regain access to your message history...
Restore a Deleted Ticket
Deleted tickets in FreeScout are placed in the Deleted folder. Tickets in the Deleted folder can be restored. If you haven't already, enter the specific mailbox the deleted ticket is in. (We currently only have the Support mailbox.) You will initially be o...
Verify Your Device
When you sign in to Element on a new device (whether a new browser, app, computer, etc), you will be asked to confirm your identity. This requires you to be signed in on another device or to have your recovery key available. Below is the standard process to co...
Adding 2FA (TOTP/Authenticator) codes to Vaultwarden
Vaultwarden can be used to generate TOTP/2FA codes in the place of Authenticator apps (such as Google Authenticator/Microsoft Authenticator). This article will walk you through setting up an account to use Vaultwarden for 2FA codes. Most services that offer 2...
Viewing Your Tickets
From the FreeScout home page, find the mailbox that you want to view (you may only have one mailbox). In that mailbox card, click "Mine". You will see a list of your tickets with unread tickets at the top and all ticket sorted (by default) by most recen...
Replying to a ticket
Once in the ticket view, click the arrow on the top left of the ticket window area. A reply section will open. Type your reply here, then click "Send Reply". Your reply is sent.
Getting Started
Tutorials/How-To
Policies
Payment & Billing
Troubleshooting
Resources
Initial Setup
How do I begin using Logos?
If you have access to a full theological library other than Logos, you can apply for an exemption using the Logos Exemption Request. If you have any questions about these instructions, feel free to contact us at support@cbtseminary.org. Purchasing Logos V...