FreeScout
FreeScout is a lightweight yet powerful help desk and shared inbox. We will use it to replace the HubSpot Help Desk feature.
https://freescout.cbtscommons.org
Freescout Intro Video
Viewing Your Tickets
From the FreeScout home page, find the mailbox that you want to view (you may only have one mai...
Replying to a ticket
Once in the ticket view, click the arrow on the top left of the ticket window area. A repl...
Merging Tickets
The ticket you have open when you start the merge will retain its ticket number. The other ticket...
Restore a Deleted Ticket
Deleted tickets in FreeScout are placed in the Deleted folder. Tickets in the Deleted folder can ...
Change Ticket "Customer"
This is also what you should do if you want to send an email from the ticket to someone other tha...